Terms and Conditions

1. Terms and Conditions

Updated: October 6th, 2023

By using services from Fire Squid LLC, you’re bound by these terms. We specialize in Voice Broadcasting, Live Agent Campaigns, and VOIP IaaS (Infastructure as a Service). These terms dictate your interactions and usage of our platform, ensuring both our commitments and your responsibilities are clearly defined.

Adherence to regulations is paramount. All users must guarantee their activities comply with Local, State & Federal laws. Not complying will lead to account suspension or termination. Users must realize that the content they broadcast or authorize to broadcast via our live agent program remains their responsibility, and Fire Squid LLC won’t be liable for repercussions tied to such content or campaigns.

Our offerings are extended “as is”, focusing on reliability. However, perfection is not guaranteed. Service interruptions, though rare, may occur. Fire Squid LLC, its partners, or its workforce won’t be held responsible for any indirect damages or consequential losses emanating from service usage or disruption.

  • Services may evolve; terms can be updated without prior notice.
  • Users’ continued engagement implies consent to updated terms.
  • Disputes are resolved as per the laws of Fire Squid LLC’s jurisdiction.
  • Direct all queries about these terms to our dedicated support team.

2. Privacy Policy

At Fire Squid LLC, the privacy and security of our clients and visitors are paramount. Our commitment is to safeguard any data we collect and to give you the utmost control over its use. This policy elucidates how we gather, utilize, and protect personal information through our services: Voice Broadcasting, Live Agent Campaigns, and VOIP IaaS.

Your trust is essential to us, which is why we ensure transparency in our data handling practices. By interacting with our services or visiting our platform, you are accepting the practices outlined in this policy. We urge you to read this document carefully to understand our views and practices regarding your personal data.

  • Information Collection: We may collect data such as contact details, campaign specifics, or technical metrics related to your VOIP utilization.
  • Purpose of Data Usage: This information aids us in enhancing our services, responding to inquiries, and tailoring our offers to better suit your needs.
  • Data Security: Robust security measures are in place to prevent unauthorized access, and we do not sell or rent your information to third parties.
  • User Rights: You can inquire, modify, or request the deletion of your data at any time by reaching out to our support team.

As part of our commitment to transparency, we may occasionally update this Privacy Policy to reflect company and customer feedback or changes in privacy legislation. When we post changes to this statement, you will see the date of the last update at the top of this page. Continuous engagement with our platform post these changes implies your agreement to the revised policy.

At Fire Squid LLC, we believe in the power of communication, and this extends to our privacy practices. Should you have any concerns or questions about our policy or practices, we encourage you to get in touch with our dedicated customer service team. Together, we strive for a secure and efficient communication environment for all our users.

3. User Policy

At Fire Squid LLC, we value the trust you place in us by using our platforms. Our suite of tools, tailored for Voice Broadcasting, Live Agent Campaigns, and VOIP IaaS, have been optimized for your business needs. We encourage users to familiarize themselves with this User Policy to ensure a seamless and secure experience.

Our expectation for all users is straightforward: use our platform responsibly and ethically. This entails adhering to all user guidelines provided during onboarding or training sessions. Any attempt to compromise the security, integrity, or performance of our platform is strictly prohibited and may lead to immediate termination of access.

Lastly, Fire Squid LLC reserves the right to make modifications to this User Policy as necessary. We are committed to providing regular updates and ensuring transparency with our users. It is the user’s responsibility to review any changes and ensure continued compliance. As always, our team remains available for support and any queries related to platform use

4. Copyrights

All content, designs, logos, graphics, and other materials on the Fire Squid LLC website and associated platforms are the exclusive property of Fire Squid LLC. These elements are protected under international copyright laws, and any unauthorized use or reproduction without explicit permission from Fire Squid LLC is strictly prohibited.

The protection of intellectual property is crucial to us, and we are dedicated to ensuring the safeguarding of our unique offerings and assets. Any unauthorized reproduction, distribution, modification, or public display of copyrighted materials is an infringement of Fire Squid LLC’s copyrights and may result in legal actions.

Users and visitors of our platform should be aware of the following:

  • All rights are reserved by Fire Squid LLC, and unauthorized use is not permitted.
  • Written permission is required for any redistribution or reproduction of copyrighted material.
  • Any infringement will be pursued rigorously under the law.

We value creativity and originality and take pride in our unique solutions and services. Respecting these copyrights not only supports our business but also recognizes the hard work and innovation that goes into developing our services. We thank you for understanding and for your commitment to preserving the integrity of our brand.

5. Cookies

At Fire Squid LLC, we utilize cookies to enhance the user experience and ensure our website functions efficiently. Cookies are small files stored on your device that help us understand user preferences, optimize our site, and deliver tailored content. They provide insights into how our website is being used, allowing us to refine and improve our offerings continually.

While cookies are essential for certain website features, we respect your privacy and ensure that our use of cookies aligns with relevant regulations. Users have the choice to accept or decline cookies, though declining may affect the functionality of certain parts of the site. We recommend reviewing your browser settings if you wish to manage cookies effectively.

We’re committed to transparency, so rest assured, the cookies we use are meant to improve your browsing experience and are not used for any unauthorized purpose. If you have concerns or questions about our cookie policy, we encourage you to reach out to our support team. We value your trust and aim to maintain it by adhering to best practices in web navigation and data handling.

6. Account & Billing

Managing your account with Fire Squid LLC is designed to be as straightforward and transparent as possible. When you sign up for our services, we ensure that all your account details, including the services you’ve subscribed to, are accessible and easy to understand. We prioritize your security; hence, all sensitive information is encrypted and stored securely to prevent unauthorized access.

Our billing process is equally transparent. Upon choosing our services, you’ll be provided with a clear breakdown of costs. All orders and transactions made with Fire Squid LLC are final and non-refundable. This is to maintain the integrity and quality of our services. Any additional charges will always be communicated in advance. Invoices are generated periodically, depending on the billing cycle you’ve chosen. Should there be any discrepancies or if you have concerns about your bill, we urge you to contact our support team immediately. We believe in a hassle-free billing experience, and we’re always here to assist.

Finally, while we strive for a seamless experience, we understand that circumstances change. If you decide to update your subscription or need to close your account, our team is on hand to guide you through the process. We respect your decisions and ensure that any transitions are handled with utmost professionalism, prioritizing your data security and privacy throughout.